Glossary Terms

API

Application Programming Interface

ASP

Application Service Provider

BPM

Business Process Management

CSP

Cloud Service Provider

IaaS

Infrastructure as a Service.
A cloud access to infrastructure e.g. computing power, storage and network offered by a service provider on an on-demand basis through the service portal.

ISV

Independent Software Vendor

ITIL

The Information Technology Infrastructure Library.
Describes a practical approach to service management particularly do what works, and adopt a common framework of practices that works.

PaaS

Platform as a Service.
The customer's capability held on the cloud infrastructure, with available, acquired or created using programming languages applications, services, and tools supported by the provider. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, or storage, but has control over the deployed applications and possibly configuration settings for the applications.

RPO

Recovery Point Objective

RTO

Recovery Time Objective

SaaS

Software as a Service.
Referred to as "on-demand software" provided by ISVs or ASPs, is a software delivery model whereby software and data are located on the cloud machine.

QoS

Quality of Service

VIM

Virtual Infrastructure Management

VLAN

Virtual LAN

VM

Virtual Machine