+22% CUSTOMER EXPERIENCELEADERS OUT PERFORMTHE LAGGARDS
Over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%. During this time, Forrester found that those companies who performed poorest in the Customer Experience Index also performed poorest in terms of stock performance.
The right insight at the right timeSpecific to your industryIntegrated to your enterpriseWith an experience that drives results
Business knows customer-led change is afoot, and that somehow it must deliver a joined-up, intelligence-led experience.
It doesn’t matter what industry it originates in.Once customers experience the best,they soon expect it from everyone.
We know from our personal lives howmuch we’ll share with the brandswe care about and trust...but also how few earn this privilege.