ecommerce

  • SAP Ariba

    Make Purchasing Easy

    Ariba

    For Users:
    “Amazon-like” buying experience
    Ordering and Self-Service Catalogue
    Customer Delight
    Flexible Approval

    People Expectations

    Clarity on roles and responsibilities
    Improved sourcing and customer focus
    Simpler and more comprehensive training

    Process Expectations

    More simplified and standardized processes

    For Technology:
    Standard Cloud Solution
    Reduced Risk and Cost of an outdated application
    Workflows and Analytics

    Technology Expectations

    Workflow Routing / Approval
    Automation / Self-Service
    System performance and usability

    In Scope:

    Defining and implementing a consistent business process aligning to Ariba’s standard capabilities and functionality.
    Architect, configure, testing and deployment of activities for the required Ariba modules:
    • Pay to Order
    • Contract Management Professional (with contract repository and approval workflow focus).
    Ariba platform design encompassing SIPM, Contracts Pro and Procure to Pay modules.
    Supplier enablement.
    Data cleansing prior to load into the new system and activities to load data.
    Configure network as required for Integration with SAP ECC.
    Connections to client systems - inbound and outbound.
    Security for single sign-on, system administration and mobile functionalities.
    SAP Basis Administrative tasks (e.g. backup/restore, Communications [Trust] etc.).
    Testing of Disaster Recovery systems.
    Documentation as required by project governance.
    Performance testing, monitoring and tuning.
    Applying patches and support packs (SAP and/or Ariba).
  •  

    +22% CUSTOMER EXPERIENCE
    LEADERS OUT PERFORM
    THE LAGGARDS

    SAP Cloud for Customer

    Engage Customer Like Never Before

    Over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%. During this time, Forrester found that those companies who performed poorest in the Customer Experience Index also performed poorest in terms of stock performance.

    Industry Clouds

    Focus Industries

    • Industries prioritized based on CRM trends, SAP’s strengths, and customer demand
    • B2B and B2C focus industries
    • Initial delivery for Retail, Utilities, Consumer Products, IM&C
    • Roadmap for High Tech, Professional Services, Banking, Insurance, Chemicals
    • Leverage integration with SAP Business Suite assets

    Product Portfolio Overview & Architecture

     SAP C4C

    The right insight at the right time
    Specific to your industry
    Integrated to your enterprise
    With an experience that drives results

    Marketing

    Empowering the Modern Marketer

    DATA-DRIVEN INSIGHTS Capitalize on data driven insights and make intelligent business decisions to maximize the ROI.
    AGILE MARKETING Market with speed and precision and convert on market opportunities before they disappear.
    ENGAGING CUSTOMER EXPERIENCES Deliver engaging customer experience seamlessly across multiple interaction channels.

    Business knows customer-led change
    is afoot, and that somehow it must deliver a
    joined-up, intelligence-led experience.

    Sales

    Enabling the Strategic Seller

    SALES PRODUCTIVITY Engage in meaningful customer conversations, and deliver the right impact every time from anywhere with complete customer intelligence.
    SALES PERFORMANCE MANAGEMENT Turn sales strategy into action by guiding and coaching sellers to ways to increase revenue, and exceed goals and objectives.
    SMARTER SELLING WITH PREDICTIVE ANALYTICS Ensure sellers are focusing on the right leads and engaging with the key influencers to maximize the chance of success.
    COLLABORATIVE SELLING Make every sales interaction count by connecting sellers and customers with the right content, insights, and experts at every stage of the deal.

    It doesn’t matter what industry it originates in.
    Once customers experience the best,
    they soon expect it from everyone.

    Customer Service

    Delivering Service Excellenece

    OMNI-CHANNEL CONTACT CENTER Respond to customer queries on any communication channel and resolve issues on the first attempt – for increased customer satisfaction and reduced service costs.
    FIELD SERVICE MANAGEMENT Optimize your field service operations and reduce service delivery costs with end-to-end, integrated processes that boost efficiency.

     SAP C4C

    We know from our personal lives how
    much we’ll share with the brands
    we care about and trust...
    but also how few earn this privilege.

    Social

    Connect Employees and
    Customer Online

    SOCIAL IN CONTEXT Be social and collaborate in the context of business processes whether on external social media or within your enterprise.
    DEEP INSIGHTS Understand customers and concepts by turning social media buzz into insight.
    SCALABLE ENGAGEMENT Grow your capacity, not your team with powerful tools to manage the scale and speed of social.
  • SAP Hybris

    The Future of Commerce Today

    SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and build competitive advantage in the Digital Economy. SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

    Both leading analyst firms
    rank Hybris “leader” among top 2 or 3

    How can we help you?

    Explore SAP Hybris solutions today. For more information, visit www.hybris.com.

    SAP C4C

    SAP Hybris Commerce helps businesses around the globe sell more goods, services and digital content through every touchpoint, channel and device.

     SAP C4C

    SAP Hybris Commerce delivers omni-channel commerce solutions: state-of-the-art master data management for commerce and unified commerce processes that give a business a single view of its customers, products and orders, and its customers a single view of the business.

    We believe
    Omnichannel is business
    Marketing is broken
    Customer experience can be improved
    Agility and simplicity will be rewarded
    Industries are transforming
    Content makes the difference
    Data is the fuel

    SAP Hybris Commerce is more than Retail

    Focus Industries

     SAP C4C

    This requires new solutions
    which are dedicated to certain
    industry needs
    to meet customer expectations

    Consumer Manufacturing Life sciences / Healthcare Industrial Manufacturing
    Sports & Entertainment Wholesale Distribution Financial Services
    Retail Fashion Telco
    Media Software Games
  • SAP Hybris Loyalty

    With SAP Hybris you can plan and execute personalized loyalty programs and rewards, capture customer insights through loyalty programs and leverage the insights to deliver relevant loyalty marketing engagements and convert customer into loyal brand advocates.

    Loyalty

    • Create multichannel loyalty programs that transform points and rewards into true customer loyalty;
    • Improve customer retention rates and increase customer lifetime values;
    • Encourage brand advocacy and referrals through social channels; and
    • Mobile first approach, so we place a lot of focus on geomarketing and mobile wallets.

    SAP Hybris Commerce Loyalty

    Key Features

    Benefits

    Support custom actions in loyalty rules

    Allows marketer to take custom actions (ex: send an SMS, trigger external system) when rule conditions are satisfied.

    Support for multi-language and multi-currency

    Enables marketer to send offers, emails, so on in the language preferred by consumer.

    Rule status management

    Allows marketer to enable or disable a rule.

    Enhanced enrolment channels

    Allows consumers to enroll for loyalty program based on mobile number too.

    Set maximum points to be accrued in a day per member

    Enables marketer to prevent fraud by setting a maximum threshold on points a member can accumulate in a day.

    Offer integration between Hybris Loyalty and Hybris Marketing

    Enables marketer to define offers in Loyalty system, and import them into Hybris Marketing system for advanced targeting capabilities.

    Offer Management

    Empowers marketer to create and send offers to customers mobile devices or email.

    Geomarketing: iBeacons and Geofences

    Enables marketer to maintain geo-location attributes for sending location based offers.

    Mobile Wallet: Digital loyalty card and coupons

    Liberates consumers from carrying physical loyalty card and coupons.

    Improved user experience

    More enriching and engaging experience while using loyalty solution.

    Hybris Commerce (ECP): Referral, Rating & Review

    Hybris commerce storefront users can now refer friends, provide rating & review.
  • SAP Hybris Roadmap

    SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and build competitive advantage in the Digital Economy. SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

  • SAP Hybris Commerce Travel Accelerator

    Connect to a Range of Industry Reservation and Inventory Systems

    SAP Hybris Travel Accelerator

    Based on
    OTA industry standard
    of transport providers:
    air, rail, bus, cruise & ferry

    Key Features:

    Fully responsive storefront featuring a landing page, travel search, fare selection, ancillaries, customer login, passenger details, payment, booking management, flight status, trip finder and customer login/registration.
    Fare selection page with search results and dynamically updating itinerary basket.
    Ancillary selection page with the ability to add supplementary products (flight meal options, seat selector, lounge access, fare upgrades etc.) to the itinerary.
    Ability for customers to login or create an account with a passenger profile complete with preferences.
    Ability for customers to manage their bookings, check flight status, search for past or upcoming bookings and update their profile.
    Integrated Assisted Service Module (ASM) so customer service agents can offer product support and help complete transactions for customers directly from their basket.
    Back office cockpits with business administration interfaces for creating and managing products, flight schedules, bundles, promotions and business rules.

    Key Benefits:

    A first class, consistent customer experience across all channels with seamless transitions between devices.
    Improved conversion rates with fully responsive storefront and context based content management.
    Bundling and promotional capabilities for offers across customer segments and channels.
    Ability to develop IATA NDC direct connect initiatives to agencies, corporates and B2B partners.
    Exceptional customer service and support for complex bookings.
  • The Internet of Things

    White Paper

    HW19 Green Office Download here

    We have accelerated our services to help the customers with the realization of the digital enterprise with game-changing engagements delivering IoT and SAP solutions both designed for industry, with predictive analytics to manage Big Data and connected intelligent social and business networks, all are on AWS cloud.

    We have developed Device-to-Gateway framework to connect IoT devices. Device-to-Gateway assumes device-to-application-layer gateway (ALG) service as a conduct to reach a cloud service. Its larger role is to address interoperability challenges among IoT devices.

    To address this challenge, Vinci Solutions has added an API, an application software operating on a local gateway, to the process that acts as an intermediary between the devices and the cloud service and provides networking, security and other functionality such as data and protocol translation.

    This application is also necessary to integrate new smart devices data into a legacy system such as SAP as well as with devices that are not natively interoperable with them.

    Internet Of Things – How It Works

    IoT

    What we offer

    The Internet of Things HW19 Infrastructure
    The Internet of Things HW19 Analytics Empowered by SAP HANA
    The Internet of Things HW19 Security
    The Internet of Things HW19 Services
    The Internet of Things HW19 Green Office

    Internet Of Things – Area of Applications

    Building Automation

    Light (IR, visible) | Temperature Chemical (CO2)

    Healthcare & Life Science

    Pressure | Temperature | Chemical Light (IR, X-Ray) | Bio Sensors | Inertial

    Consumer & Home automation

    Gyroscope | Accelero | Magneto | Pressure Temperature | Chemical

    Industrial

    Pressure | Light (IR, Optical) Chemical | Temperature | Hall Effect

    Retail & Logistics

    Light (IR/Optical) | Pressure Temperature | Chemical | Magneto

    Transportation

    Gyroscope | Accelero | Magneto Chemical | Pressure | Temperature

    Environment

    Chemical | Temperature Light (IR, visible) | Pressure | Humidity

    Security & Public Safety

    Gyro | Accelero | Magneto Chemical | Light (IR,XRay,THz)

    Internet Of Things – Business Cases

    SECURITY

    secure people, buildings, assets or information

    Firearm & Security Vehicle Accident & Emergency Monitoring
    Security Camera & Time Clocking Guard Monitoring & Tracking

    MEDICAL

    patient, staff & medical equipment monitoring

    Inpatient / Outpatient Clinical Alarms
    Surgeries Medical staff cooperation

    RETAIL

    time & attendance, stock, buying trends & shopping habits

    Parking Management System Shopping Centre Solutions
    Floor Counters Electronic Coupon & Loyalty System

    HW19 Green Office

    IoT

    Vinci Solutions has successfully developed HW19 Green Office BMS (Building Management Solution) based on Dell Gateway 5500 and Lutron Sensory system.

    The connection between two devices has been developed and API created to pass the operational data on the cloud.

    The SAP business intelligence dashboards have been added to the business solution to allow the customers to analyze and visualize a volume of data sets coming from multiple sources both external and internal.

    IoT

    Internet Of Things – Key Benefits

    Saves electricity, water and protects environment

    By managing energy use

    IoT

    Creates a total management processes for maintenance and operational teams

    By configuring control and sensors

    IoT

    Saves money & increase profit

    By reducing energy and maintenance costs

    IoT

    Increases productivities

    By allowing employees/customers/partners/tenants to control their lighting environment

    IoT