SAP Customers Go Beyond CRM

SAP Hybris Commerce Powering the Travel Industry

SAP VAT IT Services

SAP Hybris Roadmap

SAP Hybris Order Management

Order Management:

Order Modification & Self-Service

Enable customers to manage their orders at their discretion

Orders and order items can be tracked, viewed, returned, cancelled, added to or replaced

Freeing up Customer Support Agents to reduce costs and enable them to give better customer service

Provide remote and in-store customer support using the customer’s storefront Order Management self-service views

Provide change control for external fulfillment services

SAP Hybris Profile

Hybris Profile

SAP Hybris Profile captures all customer interactions, contexts and behaviors to create a continually evolving profile, surfacing actionable insights for real-time, 1-to-1 engagements with every customer across all touch points.

Enables a new wave of customer experience applications like content personalization, offer optimization and 1-to-1 marketing

Continuously enriches the profile using analytics and machine learning

Identifies and matches individuals across channels and devices (from anonymous visitor to fully qualified customer) for consistent experiences

Designed for maximum flexibility and massive scale

SAP Hybris Fulfillment in Multiple SAP ERPs

Fulfillment in Multiple SAP ERPs

Fulfill with a superior experience using for SAP Hybris Commerce, Order Management and SAP ERP.




Distributed Order Management
Order Lifecycle Management
Order Orchestration

Fully integrated with SAP ERP Backends Supports fulfillment based on multiple backends
Offers the framework and the patterns to integrate Non-SAP-Backends.

Offers the framework and the patterns to consume external services, e.g.
for Source of inventory/availability information,
Making sourcing decisions./h4>

SAP Hybris Backoffice Product Cockpit

Backoffice Product Cockpit

The next generation business user interface to fulfill PCM-related tasks. A user-centric and intuitive business tooling based on the Backoffice, easy to configure and customize.

Easy to Customize and Extend in Projects

PCM-Specific Search Indices and Facet definitions

Comparison View for Product Attribute Values

Dashboard: Visual Overview of your Product Data

Dedicated Views for Business Items like Products, Assortments and Medias.

SAP Hybris Integartion SAP Quote Processing

Integration SAP Quote Processing

Increase front office sales efficiency and effectiveness by integrating SAP Configure, Price and Quote.




Expose SAP Variant Configuration to the front office and allow SAP Customers to sell their complex products in Commerce

Allow SAP Customers to calculate the price, which covers their business requirements

Support SAP Customers in getting the right proposal with the right product and pricing and without errors to the customer as quickly and flexibly as possible

SAP Hybris Embedded Commerce

Embedded Commerce

Buy Now in App, Chat & Social

Quickly add new channels with buy now capabilities in apps, chat and social networks like Twitter – to reach your audience where they spend their time.

Collapse the point of discovery and the moment of purchase with instant purchasing capabilities

Delight customers with frictionless checkout in new channels via Stripe Relay

Explore new engagement opportunities with your customers in social media

Sell on Twitter, in native marketplace apps, and onscreen and in-app advertising

Provide a consistent brand experience on emerging channels

SAP Hybris Roadmap

SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and build competitive advantage in the Digital Economy. SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

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SAP Hybris Case Studies

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