SAP Cloud for Customer

Engage Customer Like Never Before

Over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%. During this time, Forrester found that those companies who performed poorest in the Customer Experience Index also performed poorest in terms of stock performance.

Industry Clouds

Focus Industries

  • Industries prioritized based on CRM trends, SAP’s strengths, and customer demand
  • B2B and B2C focus industries
  • Initial delivery for Retail, Utilities, Consumer Products, IM&C
  • Roadmap for High Tech, Professional Services, Banking, Insurance, Chemicals
  • Leverage integration with SAP Business Suite assets

Product Portfolio Overview & Architecture


The right insight at the right time
Specific to your industry
Integrated to your enterprise
With an experience that drives results


Empowering the Modern Marketer

DATA-DRIVEN INSIGHTS Capitalize on data driven insights and make intelligent business decisions to maximize the ROI.
AGILE MARKETING Market with speed and precision and convert on market opportunities before they disappear.
ENGAGING CUSTOMER EXPERIENCES Deliver engaging customer experience seamlessly across multiple interaction channels.

Business knows customer-led change
is afoot, and that somehow it must deliver a
joined-up, intelligence-led experience.


Enabling the Strategic Seller

SALES PRODUCTIVITY Engage in meaningful customer conversations, and deliver the right impact every time from anywhere with complete customer intelligence.
SALES PERFORMANCE MANAGEMENT Turn sales strategy into action by guiding and coaching sellers to ways to increase revenue, and exceed goals and objectives.
SMARTER SELLING WITH PREDICTIVE ANALYTICS Ensure sellers are focusing on the right leads and engaging with the key influencers to maximize the chance of success.
COLLABORATIVE SELLING Make every sales interaction count by connecting sellers and customers with the right content, insights, and experts at every stage of the deal.

It doesn’t matter what industry it originates in.
Once customers experience the best,
they soon expect it from everyone.

Customer Service

Delivering Service Excellenece

OMNI-CHANNEL CONTACT CENTER Respond to customer queries on any communication channel and resolve issues on the first attempt – for increased customer satisfaction and reduced service costs.
FIELD SERVICE MANAGEMENT Optimize your field service operations and reduce service delivery costs with end-to-end, integrated processes that boost efficiency.


We know from our personal lives how
much we’ll share with the brands
we care about and trust...
but also how few earn this privilege.


Connect Employees and
Customer Online

SOCIAL IN CONTEXT Be social and collaborate in the context of business processes whether on external social media or within your enterprise.
DEEP INSIGHTS Understand customers and concepts by turning social media buzz into insight.
SCALABLE ENGAGEMENT Grow your capacity, not your team with powerful tools to manage the scale and speed of social.

21st Century Architecture

Capabilities You Need

SAP HANA Platform

No pre-aggregation of transactional data
Near zero downtime
Faster transactional and analytics performance on one platform
Advanced geospatial and predictive analytics
Lower Total Cost of Ownership 
Faster reporting directly on transactional system
Viable, feasible and affordable advanced technology

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Enhanced core processes including procurement, manufacturing, supply chain, asset management, sales and distribution, services, and digital boardroom
Personalized and consistent end-to-end customer experience
Immediate insight in the moment at all levels of granularity
Predictive, IoT-driven capabilities to optimize asset utilization
Engaging user experience with near zero response times

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Capabilities on the Edge

Open APIs and micro-services to accelerate customer and partner innovation, with SAP HANA Cloud Platform
Ability to go beyond the boundaries of your enterprise and connect to suppliers, extended workforce, customers and the IoT
Tight data and applications security
Cloud option to accelerate adoption
Advanced analytics platform

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SAP C4C Trial

SAP Hybris and C4C FREE TRIAL:
>>> Request here

Request for Free Trial SAP C4C

SAP Launch Project Methodology

SAP Hybris Case Studies

SAP C4C Our Approach

Want to Work With Us?

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If these sound exciting to you, Vinci Solutions is the right destination for you to come for business partner searching or a place to work.

We are continuously interested in talented individuals who want to progress their careers and make a difference to our business.